Privacy Policy

1. Who We Are

Serefea is a mental health platform operated by Slowwlife Private Limited, a company registered in India. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services at serefea.com.

2. Information We Collect

We collect only the information necessary to provide our services:

• Booking information: Full name, email address, and phone number (optional) provided when you book a therapy session.
• Payment information: Payment details are processed securely by Razorpay. We do not store your card numbers, UPI IDs, or bank details on our servers.
• Session scheduling: Your selected therapist, plan, date, and time slot.

We do not use any analytics tools, tracking pixels, or marketing tools. We do not collect data beyond what you explicitly provide during the booking process.

3. How We Use Your Information

Your information is used solely for:

• Creating and managing your therapy session bookings.
• Processing payments through Razorpay.
• Sending calendar invitations with session details via Google Calendar.
• Communicating with you about your bookings (confirmations, reminders, rescheduling).

4. Third-Party Services

We share your information only with the following third-party services, strictly for the purposes described:

• Razorpay: For secure payment processing. Razorpay's privacy policy applies to payment data.
• Google Calendar & Google Meet: To create session calendar events and video meeting links. Your name and email are shared as attendee information.

We do not sell, rent, or share your personal data with any other third parties for marketing or advertising purposes.

5. Cookies

We use only essential cookies required for the basic functionality of our website (e.g., session management). We do not use any tracking cookies, advertising cookies, or third-party analytics cookies.

6. Data Retention

We retain your booking and personal information indefinitely to maintain your session history and enable continuity of care. If you wish to have your data deleted, you may contact us at support@serefea.com and we will process your request.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data. All data transmission is encrypted via HTTPS. Payment processing is handled entirely by Razorpay's PCI-DSS compliant infrastructure.

8. Age Requirement

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for data processing.

To exercise any of these rights, contact us at support@serefea.com.

10. Jurisdiction

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Slowwlife Private Limited
Email: support@serefea.com